How to make a reservation.
Simply advise us by Email or telephone your property choice and required rental dates (arrival day to leaving day). We will send you a confirmation of the reservation and cost by return.
Booking Deposit. At this time you will be asked to pay an initial deposit of 25% of the total cost of the rental. This payment should be made promptly, normally within three days of reserving a property for you, unless otherwise arranged.
Payment of Balance. The balance of the holiday to be paid at least six weeks prior to departure. If you arrange your holiday within six weeks of arrival then full payment is due at the time of the booking.
Villa Hire Terms & Conditions.
Acceptance of Terms and conditions. Full payment or payment of the deposit itself indicates acceptance of these terms and conditions, which form a contract between you and the villa owners or their agents
Occupancy. Your accommodation is available from 4pm on day of arrival and must be vacated by 10am on day of departure. The maids need this time to prepare the accommodation properly for incoming guests. However if circumstances permit these times may be varied, but this must be pre-arranged
Party Size. At no time must any more persons occupy a property than agreed at the time of booking, except with prior written agreement. Property owners or their agents reserve the right to refuse admittance if this condition is not observed.
Arrival. Immediately upon arrival at your holiday home please familiarize yourself with the layout of the property and identify any potential hazards e.g. unexpected steps, slippery surfaces etc. Please also read fully the information sheets provided with the house directions.
Insurance. Holiday, personal and travel insurance are essential for your own protection and we strongly recommend that your holiday, you and all members of your party be suitably insured. Insurance is not included with villa rentals. The status of your occupancy at the villa is as our invited "private guests".
Breakages, Damage and Property Care. We trust you to report any breakages or damage to us and request that the property is left in a clean and tidy state. You may be required to pay for any repairs, replacements or extra cleaning as necessary. Property Standards. We endeavor to maintain high standards At Villa Mexicana. However, inevitably, items break or require maintenance, therefore please be aware that you may encounter maintenance staff and gardeners during your stay. Please also remember that these are private homes - please leave the villa in a reasonably clean and tidy condition. We reserve the right to charge for extra cleaning if necessary.
Problems with property. If you have a problem during your holiday, immediately inform the local agent who will then endeavour to put things right, If you fail to do this we cannot accept responsibility, as we have not had the opportunity to investigate and rectify the problem. Problems affecting your stay will always be treated the same day although there may be times, such as weekends and public holidays, when repairs may take longer.
Pool. Usually maintained and in commission from Easter to the end of October. Sometimes pool equipment breaks or needs maintenance. We cannot be held responsible if a pool is not in commission due to circumstances beyond our control though every effort will be made to solve any problem as quickly as possible. Use of swimming pool is at guests own risk and we specifically request the supervision of children at all times whilst in the pool area.
Included in cost. Pool and garden maintenance, Local information notes and maps, All water and electricity, All local and other taxes, All bed linens. Cleaning before and after stay.
House keys and property use. You are responsible for the keys whilst they are in your possession and for their safe return to the villa owner or agent. Our information pack may include certain instructions relating to your property and the safe use of equipment etc these should be followed.
Safety. The owners and their agents cannot be held responsible for personal injury or accident however caused and therefore advise guests have full personal and holiday insurance.
Force Majeure. We cannot accept liability or pay any compensation where our services or any aspect of your holiday is affected by 'force majeure'. Force majeure refers to any event which we could not, foresee or avoid. Such events may include, war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, technical problems, with transportation, closures of airports, changes to flight times and ferries, quarantine, epedemics, weather, government action or any other events outside our control.
Rights of Access. The representatives or their subcontractors have the right of access to the property at any time with due regard to the convenience of the hirer for the purpose of inspection of the property and to carry out any essential repair or maintenance work.
Cancellation. If a cancellation is requested more than 6 weeks in advance of the letting period the balance of any monies paid, less the booking deposit, will be returned to the tenant. If a cancellation is requested within the 6 weeks prior to the letting period the owner will retain the booking deposit and also reserves the right to retain the balance of the rental payment, should it not be possible to re-let the property. We will always endeavor to re-let the property though and if successful will refund any monies paid less any charges/fees for additional advertising or discounting. We strongly advise you to arrange insurance cover against cancellation for any reason. The security deposit will be refunded for all cancellations.
Our Responsibilities. Neither we nor the owners of any accommodation provided shall be under any liability for any injury, death, inconvenience, damage, loss, accident, delay or additional expense howsoever caused, occasioned to or incurred by any of your party or any other person during your stay at any of our properties.
Guests Responsibilities. The guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period. The guest shall ensure that no member of the party engages in any activity in or around the swimming pool which may cause offence to neighbours or pollution to the water or damage to the structure or filtration equipment - this includes unacceptable antisocial behavior. Also, to ensure that the barbecue is cleaned and that all rubbish is placed in the communal dustbins at roadsides.
Key/Security/Damage Deposit. We usually charge a modest security deposit. This is to ensure that the villa is left reasonably tidy, free of damages and that the keys are left at the property.
Electricity Consumption. We reserve the right to charge for excessive electricity use by guests while at the villa. We read the electricity meter before and after rentals. We have noted that an average weekly consumption of up to 100kw is reasonable usage for this villa. Extra Kw consumption above this amount may be deducted from the villa deposit.
CCTV There are two exterior cameras which cover the villa entrance and parking area. Both are normally switched off during guest stays, although we reserve the right to use them if we suspect that villa security may be at risk, ie burglary spate etc. and will inform you of this.
General . All our houses are traditional and rural properties. They are prepared with every care, but remember they are private houses and not hotels. They are taken at guests own risk and the villa owners or agents are not liable for damages or injury to person or any property belonging to any person. No liability is accepted whatsoever for any aspect of the arrangements and, in particular, for any loss, personal injury or death however incurred. Although all reasonable endeavors are made to ensure the accuracy of information provided and the quality and facilities of the villas, we cannot accept any liability whatsoever for problems that occur while guests occupy the villa of their choice. All information has been provided in good faith and no liability is accepted for any misrepresentation of villa material or accommodation. Disputes are referred to Spanish law.
Descriptions & Website accuracy. All information contained on our websites has been compiled from up to date details and we have taken care to ensure its accuracy. There may however be occasions when an advertised facility is either modified or unavailable. Such situations may be dictated by local circumstances, necessity for maintenance, local construction work, water shortages, adverse weather, fuel shortages, power cuts, and other circumstances beyond our control. If we are advised of this, we will of course inform you as soon as possible, but we cannot be held liable in such circumstances.
Alternative Accommodations. We reserve the right to provide alternative accommodation if due to circumstances beyond our control a property is unavailable for occupancy or rendered unsuitable for occupancy during your stay. In certain circumstances when we are unable to offer alternative accommodation, and at our own discression, we may pay for emergency accommodation, the total daily cost of which will not be more than the daily cost of the contracted accommodation.